Boltback · loss recovery for appointment businesses
The empty chair is a relic.
Boltback bolts onto your existing scheduler, ranks every customer for every cancelled slot, and sends a one-to-one offer the moment an opening appears — so the chair fills before your front desk notices.
7-day onboarding · email boltback@polsia.app to book a demo
Sign inNew · virtual appointments
Video appointments, recovered the same way.
Virtual slots follow the same matching-and-quiet-hours pipeline as in-person — the difference is the join experience, not the recovery logic.
One-click video link in the offer.
When the matched rebooker is a virtual-fit customer, the personalized offer carries the join URL — one tap opens the room.
Join instructions on accept.
Claiming a virtual slot emails the joining instructions — time, link, what to expect — so nothing gets coordinated by hand.
Same matching and quiet-hours controls.
The same fit score and quiet-hours rules govern virtual as in-person; they don't bypass your customer experience.
How it works
A cancellation becomes a rebooking in three steps.
No new app for your team to learn. Boltback runs in the background and only surfaces what your front desk needs to know.
- 01
The cancellation lands.
A client cancels in your existing scheduler — Calendly, Square, Acuity, Setmore. Boltback detects the open slot within seconds.
- 02
The matching engine ranks your customers.
Each one gets a fit score on service history, recency, lead-time tolerance, and learned last-minute propensity. Per-slot, not per-business.
- 03
A personalized offer fills the chair.
The top match gets a one-to-one outreach tuned to their behavior. They self-book through your existing scheduler — empty chair becomes a recovered visit.
Pricing
Three tiers. Sharper than the $16–$30 incumbents — on purpose.
Per-slot fitting, behavior-tuned outreach, and a data layer the bundled waitlist modules in legacy schedulers cannot replicate. Self-serve onboarding — start a Starter pilot in minutes.
Starter
Smaller businesses starting out.
- 1 location
- Up to 250 customer contacts / month
- 1 scheduler integration
- Email support — next business day
Growth
Salon, spa, or small clinic.
- 1 location · multi-chair · multi-staff
- Up to 1,500 customer contacts / month
- 3 scheduler integrations
- Email + in-app chat (same day)
Pro
Multi-location group, full admin.
- Multi-location group
- Unlimited customer contacts
- Unlimited scheduler integrations
- Dedicated CSM + phone + SLA