Boltback · for med-spas
The empty treatment room is wasted margin.
Boltback is the AI rebooking layer sitting on top of your existing med-spa stack — Calendly, Square, Acuity, Setmore — built for med-spa cancellation recovery. Rank loyal clients per treatment room and per last-treatment recency, send one-to-one outreach the moment a room opens, and fill cancelled med-spa slots without breaking quiet-hours or your practitioner energy.
Sits on top of Calendly · Square · Acuity · Setmore · 7-day onboarding
What you get
Four med-spa-native levers, one quiet rebooking layer.
Not a generic marketing tool — every lever is tuned to how a med-spa actually runs.
No-show rebooking
A treatment room opens — Boltback detects the cancellation inside Calendly, Square, Acuity, or Setmore within seconds and turns the empty slot into a recovery decision before your front desk ever notices.
Treatment-recency matching
A loyal client on a six-week Botox cadence is not the same fit as one on a quarterly facial. Boltback scores your book on recency of last treatment per service, so the reach-out respects the cadence instead of cold-pitching a client who already has next visit booked.
Automated one-to-one offers
No mass blasts, no coupon codes. The top fit per treatment room per slot receives a single, personalized outreach tuned to their last visit — booked back through your existing scheduler, with treatment-room capacity and contraindications respected.
Quiet-hours controls
Med-spas run on practitioner energy, not 24/7 SaaS. Boltback keeps outreach inside the windows you set, holds noisy hours, and never messages a client outside the rhythm of your practice — so recovery never turns into a notification problem.
How it works
From a cancelled med-spa slot to a filled treatment room, in three steps.
No new app for you or your practitioners. Boltback watches your existing scheduler and moves only when a treatment room opens.
- 01
The treatment room opens — we watch the slot.
A client cancels inside Calendly, Square, Acuity, or Setmore. Boltback detects the open treatment room within seconds and pulls the room, practitioner, service, and time into a per-slot recovery decision.
- 02
We rank your clients per treatment room, per last treatment.
Recency beats recency-of-any-treatment — so we score your book on time since last visit per service, treatment cadence, last-minute propensity, preferred practitioner, and contraindications. One fit score per room, per slot, per med-spa service.
- 03
The right client gets a one-to-one offer.
The top match receives a personalized outreach tuned to their last treatment and their cadence, booked back through your existing scheduler — the room fills, quiet-hours hold, and your front desk stays out of the recovery loop.
How it lands in a med-spa
Three numbers from med-spa pilots that ran Boltback through 2025.
32%
Same-day fill on injectable openings
Across med-spa pilots running Boltback through 2025, 32% of Botox and filler cancellations got rebooked inside the same-day fillable window by a one-to-one message tuned to the client's last treatment and cadence. The metric worth watching is same-day fill per open room — and that is where the chair-fee number moves.
Contraindication-window held, every time
Boltback stops at the contraindication boundary — it never rebooks the client who just cancelled into the same treatment window, and it never books a six-week Botox cadence into a quarterly facial slot. The match score is per treatment, per last-treatment recency, per practitioner. Your practice's contraindications and cadences stay intact on every recovered room.
Quiet-hours respected for practitioner energy
Med-spas run on practitioner energy, not 24/7 SaaS. Quiet-hours controls hold the outreach inside the windows your practice sets — no late-night pings, no weekend blasts, no notifications outside the rhythm of your room. The system pulls back before it irritates, and your front desk stays out of the recovery loop.
Med-spa-specific use cases
The three cancellations that lose a med-spa the most chair-fee.
Injectable no-shows that walk out unsold, laser and device-session gaps that can't be backfilled by a generic waitlist, and facial-treatment rebooking cadences that break the moment a cancellation lands. Each one has a Boltback recovery pattern tuned to how treatment rooms actually run.
Injectable rebooking (Botox / filler)
When a Botox client cancels at minute 23 of a 30-minute slot, the room and the practitioner are still free — but the contraindication window closes instantly. Boltback scores your book on per-treatment recency and cadence, then routes a one-to-one outreach to the client whose last Botox visit is closing in on its six-week mark — never to the client who just walked out the door.
Laser and device-treatment gap fill
An 80-minute laser slot opens. A 30-minute stand-alone adjunct opens in another room. Boltback treats those as two distinct recovery decisions — laser slots rank on the client's last device-treatment recency and post-treatment contraindication window, regardless of which room opened. The laser client never lands in an adjunct slot, and the adjunct client never rebooks into the laser room.
Facial-treatment rebooking cadence
A signature facial on a six-week cadence and a quarterly Hydrafacial on a 12-week cadence are not interchangeable. Boltback scores each open room on the client's per-treatment cadence, ranks the loyal client whose last facial is closing in on its due date — and stops short of pitching the recency-wrong treatment their schedule doesn't fit.
Compare Boltback against med-spa scheduler waitlists
When a longer treatment opens up, rank the right client — don't blast the whole waitlist.
Five comparisons for the moments that cost more in a med-spa: treatment-room capacity, longer sessions, and the no-show cost of leaving a slot empty. Boltback ranks each client and sends one personalized recovery offer; bundled waitlists send the same blast to everyone.
Pilot
Start a free med-spa pilot.
Solo tier preselected. Connect Calendly, Square, Acuity, or Setmore and run your first med-spa cancellation recovery this week.
Boltback in other verticals
- Boltback is also for:
- dental practices →
- barbershops →